IT support for when technology gets in the way
Practical help for your team with computers, software, email, printers and accounts, from people who also look for the cause so the same problem doesn’t keep coming back.
The challenge
Losing time to IT problems?
When a laptop won’t connect, email stops syncing or someone is locked out of an account, work stops. Without a clear person to call, staff end up searching for fixes or waiting for help.
Recurring issues are often a sign of an underlying problem that nobody has had time to investigate.
Common support requests
- Slow or unreliable computers
- Email, Outlook and Teams issues
- Password resets and locked accounts
- Printer, scanner and Wi-Fi problems
- New software installs and setup
What’s included
IT Support services
Every arrangement is scoped around your business, but most include:
Remote support
Fast help over a secure remote session for most day-to-day issues.
Onsite assistance
Onsite help by arrangement for hardware and setup work that can’t be done remotely.
User & account help
Password resets, multi-factor authentication setup, permissions and access issues resolved.
Device setup
New laptops and desktops configured, secured and ready for staff to use.
Root-cause fixes
We look at why problems keep happening and fix the underlying cause.
Staff guidance
Clear, friendly guidance so your team can work more confidently with their tools.
How we work
Our process
Get in touch
Tell us about the issue and how it’s affecting your work.
Triage
We assess urgency and impact and agree the next step.
Resolve
Fix the issue remotely or onsite, keeping you updated.
Prevent
Record what happened and address the root cause.
Why Zenvia
Why choose Zenvia for IT support?
Good support isn’t just fixing the same issue again. We keep notes on your environment and look for patterns, so support gets easier over time.
- One clear point of contact for IT
- Friendly, jargon-free help for staff
- Support informed by knowledge of your systems
- Security checked as part of every fix
- Flexible support, as needed or as part of managed IT
FAQs
Frequently asked questions
Do I need a managed IT plan to get support?
No. We can provide support on an as-needed basis, and many businesses later move to managed IT for more predictable coverage.
Can you support staff working from home?
Yes. Most issues can be resolved through secure remote support, wherever your team is working.
What kinds of issues can you help with?
Common requests include computer performance, email and Microsoft 365, accounts and passwords, printers, Wi-Fi and software setup. If something is outside our scope, we’ll tell you and help you find the right specialist.
How quickly will you respond?
Response times depend on your support arrangement and the urgency of the issue. We’ll agree expectations with you upfront.
Related services
You might also need
Managed IT Services
Proactive, ongoing management of your devices, users, software and systems, with regular maintenance and clear reporting.
Microsoft 365 Management
Users, licences, email, Teams and SharePoint set up properly, secured and managed day to day.
Cloud Solutions
Planned migrations, SharePoint, Azure and secure remote access, with cloud costs you can understand.
Ready to get started?
Tell us what you’re working on and we’ll suggest a practical next step for your business.