Managed IT services that keep your business running smoothly
Proactive, ongoing care for your devices, users, software and systems, so technology supports your team instead of slowing it down.
The challenge
Is IT being handled reactively?
In many small businesses, IT is looked after by whoever has time. Updates are missed, devices drift out of date and nobody has a full picture of what the business actually runs.
Problems then surface at the worst moment, and fixing them costs more time and money than preventing them would have.
Signs you need managed IT
- Staff regularly lose time to IT problems
- Nobody is sure which devices, licences and accounts you have
- Updates and patches are applied inconsistently
- New starters wait days for a working laptop and logins
- You rely on one person’s memory to keep things running
What’s included
Managed IT Services services
Every arrangement is scoped around your business, but most include:
Device & server management
Monitoring, maintenance and patching for computers, servers and key business software.
Updates & patching
Operating system and application updates applied on a planned schedule, with fewer surprises.
User & access management
New starters, leavers and permission changes handled consistently, with access matched to each role.
Asset & licence tracking
A clear register of devices, software and licences, so you know what you have and what it costs.
Network & Wi-Fi support
Help with routers, firewalls, switches and Wi-Fi so your office stays connected.
Reporting & planning
Regular plain-English reporting and advice on upgrades, renewals and budgeting.
How we work
Our process
Assess
Review your devices, accounts, network and current pain points.
Onboard
Document your environment and agree what we manage and how.
Manage
Look after your systems day to day with planned maintenance.
Review
Report regularly and recommend improvements as you grow.
Why Zenvia
Why choose Zenvia for managed IT?
We treat your IT as a business system, not a collection of devices. Security, Microsoft 365 and backup are considered as part of everyday management.
- A documented environment you can understand
- Security-conscious setup and maintenance by default
- Microsoft 365, devices and network managed together
- A clear, agreed scope with no surprise work
- Practical advice in plain English
FAQs
Frequently asked questions
What does managed IT include?
It depends on the agreed scope, but typically covers ongoing maintenance, updates, user and device management, support and regular reporting. We’ll confirm exactly what’s included before we start.
Is managed IT suitable for a small business?
Yes. Managed IT is often most valuable for small businesses without an in-house IT person, because it gives you structured support without hiring a full-time role.
Can you work with our existing setup?
Yes. We start by reviewing what you already have and build on it where it makes sense, rather than replacing systems unnecessarily.
How is managed IT priced?
Pricing is usually based on the number of users and devices and the level of support required. We’ll provide a clear quote after an initial review.
Related services
You might also need
IT Support
Help for your team with computers, email, accounts and access, plus fixes for the cause of recurring problems.
Microsoft 365 Management
Users, licences, email, Teams and SharePoint set up properly, secured and managed day to day.
Cybersecurity
Practical protection for accounts, devices, email and data, based on Australian Cyber Security Centre guidance.
Ready to get started?
Tell us what you’re working on and we’ll suggest a practical next step for your business.